Prime Enterprise (Fin-ch Hong Kong Agents) Privacy Statement
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
Collection of Personal Information
Prime Enterprise (Fin-ch Hong Kong Agents) does not sell, share or trade customers personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a Fin-ch Hong Kong account the personal information we collect may include your: Name, Delivery Address, Email Address, Telephone Number, Mobile Number, Date of Birth, Gender.
The personal information we collect from you will be used in some or all of the following ways:
– To deliver the products you have purchased from Fin-ch Hong Kong
– To update you on the delivery of the product and for customer support purposes
– To provide you with relevant product information
– To process your orders and to provide you with the services and information offered through our website
and which you request
– Further, we will use the information you provide to administer your account with us; verify and carry out
financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
When you register as a user on Fin-ch Hong Kong website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.
Payments that you make through the Site will be processed by our agent Prime Enterprise. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on Fin-ch Hong Kong website.
Security Your Personal Information
Prime Enterprise (Fin-ch Hong Kong) ensures that all information collected will be safely and securely stored. We protect your personal information by:
– Restricting access to personal information
– Maintaining technology products to prevent unauthorized computer access
– Securely destroying your personal information when it’s no longer needed for our record retention
Disclosure of Personal Information
We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from Fin-ch Hong Kong website. In exceptional circumstances Prime Enterprise (Fin-ch Hong Kong) may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Fin-ch Hong Kong is committed to complying with the Privacy Act and the National Privacy principles.
Prime Enterprise (Fin-ch Hong Kong Agents) reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at www.fnchhk.com/contact/